Privacy Policy
Effective August 1, 2023
Introduction
Known Roasters. (“We”, “Us”, “Our”) is sensitive to your concerns about how we use the personal information we collect from you on our website, knownroasters.com, and through the use of our software, apps, and plug-ins (individually and collectively, the “Site”) and the through services we provide through the Site (the “Services”). We created this Privacy Policy to demonstrate our commitment to protecting your privacy and provide you with detailed information about our internal policies and practices to keep your personal information secure.
This Privacy Policy is only applicable to the Site and the Services and not to any websites of any third parties (“Third-Party Websites”), which may have data collection, storage, use and privacy practices and policies that differ materially from this Privacy Policy or our Terms of use. For additional information, please see the section concerning Third-Party Websites, below.
We reserve the right to update, amend or modify this Privacy Policy at any time and without notice, simply by posting such update, amendment, or modification on this page. Any such update, amendment, or modification shall be effective immediately upon posting it on the Site. Each time you use the Site, the then-current version of this Privacy Policy shall apply. Accordingly, each time you use the Site, you should check the effective date of this Privacy Policy and review any changes since the last time you used the Site.
Personal Information
In order to provide certain of the Services to you, we collect certain information that personally identifies you (collectively, “Personal Information”), including, without limitation, (1) names, addresses, email addresses, fax numbers, telephone numbers, usernames and passwords (collectively, “Contact Data”), (2) name of your entity, name and address of your entity (collectively, “Business Data”). In each case, you will be asked to provide Personal Information; the Site will not gather it surreptitiously. We may share such Personal Information with certain affiliates, business partners and third parties as detailed in this Privacy Policy and our Terms of Use. Such affiliates, business partners and third parties may contact you based on your Personal Information, even if you have opted into the National Do Not Call List administered by the Federal Trade Commission, any state’s equivalent of the Do Not Call List or the Do Not Call List of an internal company. Once your Personal Information is obtained, such affiliates, business partners and third parties may maintain your Personal Information whether or not you elect to continue to use the Services.
You are under no obligation to provide us with your Personal Information, with the caveat that your refusal to do so may prevent you from using certain of the Services.
Automated Information
When you access or use the Site or the Services, we may automatically collect certain information about you and your computing device of the sort that browsers often automatically make available, including, without limitation, your computer’s or mobile device’s internet protocol address, browser type and operating system that you use, your internet service provider or mobile carrier and the type of handheld or mobile device that you use. We may also collect information about how you access or use the Site or the Services, including, without limitation, (i) the date and time that you access or use the Site or the Services, the webpage you were visiting before accessing the Site, pages that you visit on the Site (and, if you link to another website, the address of that website), the parts of the Site or the Services that you use, information for which you search, content that you view and actions that you take on or through the Site or the Services, and other statistics, (ii) emails you open and links you click within those emails, and (iii) how you view and interact with content or advertisements on or through the Site or the Services. The foregoing information is collectively referred to as “Automated Information.” The Automated Information is anonymous information that does not personally identify you[1].
Communication Information
If you communicate with us through or in connection with the Services, you provide us the content of your communications, and if you contact us with customer service or other inquiry, you provide us with the content of that communication (such information is collectively referred to as “Communication Information” and, together with Personal Information, Automated Information, and any other information that we obtain from you through your access or use of the Site or the Services, “Information”).
Children’s Information
We do not solicit or knowingly collect any information from children under the age of 13. If a parent or legal guardian becomes aware that his or her child has provided us with any personally identifiable information without such parent’s or legal guardian’s consent, he or she should contact us at info@knownroasters.com. If we become aware that a child under the age of 13 has provided us with any personally identifiable information, we will promptly delete such information and, if applicable, the child’s account. Because we do not collect personally identifiable information from children under the age of 13, we have no such information to use or disclose to third parties.
How We Use Information We Collect
We may use any Information we collect in accordance with applicable law, including, without limitation, for the following purposes: (i) for everyday business purposes, such as establishing and managing your account, providing and improving the Services, providing customer support, developing new offerings and Services, and enhancing and personalizing your experience on or through the Site or the Services; (ii) to send you certain information, including confirmations, notifications, technical updates, security alerts and support and administrative messages, (iii) to link or combine your Information with other Information, (iv) to protect, investigate and deter against fraudulent, unauthorized or illegal activity on or through the Site or the Services; (v) to deliver content (including advertising content) tailored to your interests, location and browsing and usage history, both within the Site and on other third-party websites or applications; (vi) to comply with applicable legal requirements and our Terms of Use; (vii) to contact you (provided, however, that if required by applicable law, we will obtain your consent to contact you when and in the manner required by applicable law); and (viii) to send marketing emails to the email address you provide to us (provided, however, that any such marketing emails will tell you how to “opt out” of receiving further marketing emails).
We expressly reserve the right to release any Information to third parties as we deem appropriate, so long as such disclosure is not in violation of applicable law, including, without limitation, under the following circumstances: (a) when required by applicable law or legal process, (b) to investigate or take action against illegal activity, suspected abuse or unauthorized access or use of the Site or the Services, (c) when we believe, in our sole and absolute discretion, that such disclosure is necessary to protect the property or safety of you, us or others, (d) to enforce our rights under our Terms of Use and (e) in connection with any sale, acquisition, sale of substantially all of our assets or other change of control transaction or transfer of ownership of all or a part of us (including in connection with bankruptcy or similar proceedings).
Other than with respect to Personal Information, you acknowledge that by transmitting, posting or uploading any information, materials or data on or through the Site or in connection with the Services, you grant us, or anyone authorized by us, an unrestricted, non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, modify, perform, display, broadcast, reproduce, create derivative works from, transmit or otherwise use or distribute, at no cost whatsoever, all such information, materials or data, in whole or in part, in any manner or medium (whether now known or hereafter developed), in connection with the Site, the Services or otherwise.
How We Collect Information
We may use certain data technologies to collect information, including, without limitation Cookies (as defined below), Local Storage (as defined below) and Pixel Tags (as defined below).
“Cookies” are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on the Site.
“Local Storage” is an industry-standard technology that allows a website or app to store and retrieve data on a person’s computer, mobile phone or other device. We may use device or HTML5 Local Storage, caching or other forms of Local Storage to store your preferences, help us remember certain information about how you interact with the Site or display content on the Site based upon what you have viewed on various other websites.
We may also use “pixel tags,” “web beacons,” “clear GIFs” or similar means (individually or collectively, “Pixel Tags”) in connection with the Site or the Services to collect usage, demographic and geographical location data. A Pixel Tag is an electronic image, often a single pixel, that is ordinarily not visible to you and may be associated with Cookies on your hard drive or Local Storage. Pixel Tags allow us to count the number of users who have visited certain pages of the Site, to deliver branded services and to help determine the effectiveness of promotional or advertising campaigns.
In addition, we may from time-to-time work with third-party companies, including advertisers, that use Cookies, Local Storage, and other tracking technologies to collect non-identifying information about your activities on the Site or the Services in order to help us better understand the use and operation of the Site and the Services. These third parties may collect and analyze information about your online activities over time and across different websites when you access or use the Site or the Services. We do not exercise control over these third-party websites or services. We encourage you to read the privacy policies or statements of the other websites and services you use.
By accepting this Privacy Policy, and by accessing or using the Site or the Services, you are consenting to permit the use of Cookies, Local Storage, and Pixel Tags by us and the third-party companies with which we work.
Some browsers incorporate a “Do Not Track” (“DNT”) feature that, when activated, signals to websites that you do not want to be tracked. Because there is not yet an accepted standard for how to respond to browser DNT signals, we do not currently respond to them. You also can typically remove and reject Cookies or Local Storage from the Site with your browser settings. Many browsers are set to accept Cookies and Local Storage until you change your settings. If you remove or reject Cookies or Local Storage, it could affect how the Site works for you.
In all circumstances, we may perform the foregoing information collection practices directly or use a third party vendor to perform these functions on our behalf. Also, if you access the Site or the Services from a social networking service, we may share information with such social networking service in accordance with this Privacy Policy and to the extent permitted by your agreement with such social networking service and its privacy settings.
Applications, Widgets And Social Media
We may include applications or widgets from social media providers that allow interaction or content sharing by their users. These widgets, such as a Facebook “Share” or “Like” button, are visible to you on the web page you visit. Integration between the Site and social media networks such as Facebook, Twitter/X, Instagram and others may allow social media networks in which you participate to collect information about you, even when you do not explicitly activate such network’s application or widget. Please visit the applicable social media network’s privacy policy to better understand their data collection practices and choices they make available to you. The privacy policy of the social media network controls the collection, use and disclosure of all personal information transmitted to such network.
Third-Party Websites
The Site may contain links to other websites not operated, owned or controlled by us, as well as third-party widgets and applications discussed above (collectively, “Third-Party Websites”). Third-Party Websites are under no obligation to comply with this Privacy Policy. Once you leave the Site, we suggest that you review the applicable privacy policy of the Third-Party Website and, if necessary, take any steps you deem reasonable or necessary to, in your discretion, protect your privacy. We are not responsible for the content or use of any Third-Party Websites or the privacy practices of such Third-Party Websites.
Security
We implement and maintain reasonable physical, technological and administrative security measures to protect all Personal Information from unauthorized access to or use, alteration, destruction or disclosure of such Personal Information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, although we take reasonable measures to protect and secure your Personal Information, we do not promise, and you should not expect, that your Personal Information, searches or other communications on or through the Site or the Services will always remain completely secure. You should also take care and reasonable precautions with how you handle and disclose your Personal Information and should avoid sending Personal Information through insecure email or other means. Please refer to the Federal Trade Commission’s website at www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft. If we learn of a security breach that results in the unauthorized access to or disclosure of your Personal Information, we may attempt to notify you so that you can take appropriate protective steps.
International Transfer
If you are located outside the United States and choose to provide information to us or we collect information about you, we transfer such information, including any Personal Information, to the United States and process it there. Your consent to this Privacy Policy and provision of such information (if applicable) represents your agreement to the foregoing transfer.
Your Rights
You can do the following at any time by contacting us at info@knownroasters.com: (i) see what information we have about you, if any; (ii) request an update to or change any information we have about you; (iii) express any concern you have about our use of the information we have about you.
Terms of Service
Overview
This website is operated Known Roasters. Throughout the site, the terms “we”, “us” and “our” refer to Known Roasters. Known Roasters offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on WooCommerce. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Section 1 - Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 - General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 - Accuracy, Completeness And Timeliness Of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4 - Modifications To The Service And Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Section 5 - Products Or Services (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 6 - Accuracy Of Billing And Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Section 7 - Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Section 8 - Third-Party Links
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
Section 9 - User Comments, Feedback And Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
Section 10 - Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy
Section 11 - Errors, Inaccuracies And Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section 12 - Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section 13 - Disclaimer Of Warranties; Limitation Of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Known Roasters, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 14 - Indemnification
You agree to indemnify, defend and hold harmless Known Roasters and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 15 - Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 16 - Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Section 17 - Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 18 - Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.
Section 19 - Changes To Terms Of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 20 - Contact Information
Questions about the Terms of Service should be sent to us at info@knownroasters.com.
Refund policy
Coffee
Returned coffee is not accepted as it is a perishable item unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select, and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.
Please do not send your purchase back to the manufacturer.
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund.
Non-Perishables
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a refund, you can contact us at info@knownroasters.com. If your return is accepted, we will send you instructions and an RMA number authorizing the merchandise return as well as instructions on where to send your package. You will be responsible for shipping costs. Items sent back to us without first requesting a return will not be accepted.